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Privacy Policy

At SATORI, we respect your privacy. We collect and process personal data only for clearly defined purposes and only to the extent necessary to provide our services and maintain a trusted customer relationship.

Data Controller

SATORI / SATORI Design Oy
Business ID: [to be added]
Helsinki, Finland
service@satori.online
Data Protection Contact: Customer Service / SATORI

Personal Data We Collect

We collect personal information from customers when placing orders, contacting us, or using our website.
This may include:

Contact details:

  • Name
  • Address
  • Email address
  • Phone number
  • Company name and contact person (for B2B customers)

Payment information:

  • Payment method and transaction details (processed securely through our payment provider)

Delivery and order information:

  • Delivery address
  • Order history and complaints (if any)

Website and analytics data:

  • IP address
  • Device and operating system information
  • Browser type
  • Pages and products viewed
  • Referring website or traffic source

Technical data alone cannot identify a user directly, but when linked to an IP address, it may be considered personal data under GDPR.

Purpose of Processing Personal Data

We process personal data for the following purposes:

  • Receiving, processing, and delivering orders
  • Managing and developing customer relationships
  • Providing customer support
  • Improving our services and website through analytics
  • Targeting content, campaigns, and marketing
  • Fulfilling legal obligations (e.g., accounting or tax requirements)

Personal data is always processed only for the purpose for which it was originally collected.

Data Retention

We retain personal data only as long as necessary for fulfilling the purposes described above and for maintaining the customer relationship, or as required by applicable law.

Customer data is deleted or anonymized when it is no longer needed.

Data Security and Confidentiality

All personal data is treated as strictly confidential.
Access is limited only to authorized SATORI employees and trusted service providers who need the information to perform their duties.

Data is stored in secure systems and processed using appropriate technical and organizational safeguards. All partners handling data on our behalf are contractually bound to comply with GDPR.

Data Disclosure and Transfers

We do not sell or share your data with third parties, except in the following cases:

  • To logistics companies for order delivery
  • To payment service providers for processing transactions
  • If you have given explicit consent
  • If required by law
  • To trusted service providers acting on behalf of SATORI, under a written data processing agreement

Some of our service providers may process data outside the EU/EEA. In such cases, we ensure appropriate safeguards under GDPR, such as the use of EU Standard Contractual Clauses.

Cookies and Social Media

SATORI uses cookies on satori.online to enhance your browsing experience, analyze traffic, and tailor content and marketing.

Cookies help us:

  • Remember user preferences and shopping cart contents
  • Track website performance and user flows
  • Offer personalized recommendations

You can manage or disable cookies in your browser settings.

SATORI also uses social media platforms such as Instagram, Facebook, for marketing and communication purposes. You can manage advertising preferences and privacy settings directly in those platforms. For more information about cookies, please contact us: service@satori.online

Your Rights

Under the EU General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data and receive a copy of it
  • Request correction or deletion of your data
  • Restrict or object to the processing of your data
  • Withdraw consent at any time
  • Object to the use of your data for direct marketing
  • Lodge a complaint with the Finnish Data Protection Authority (www.tietosuoja.fi)

Requests should be made in writing by email to service@satori.online.

Changes to This Privacy Statement

SATORI reserves the right to update this Privacy Statement due to service development, legal updates, or other justified reasons.
The current version is always available on our website.

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